Frequently Asked Questions

What are the advantages of registering with Schweppes Zimbabwe Limited online store?

Schweppes Zimbabwe Limited online store offers you convenience. You can do all your shopping with just the click of a button. You have no need to worry about the strain of long queues, cash availability or parking tickets. You can buy anywhere, anytime.

How do I register and log in?

The first step with registration is filing in the electronic registration form available at On the form you will enter your personal details, creating a username which you cannot be changed after it has been registered, you can however change all other details through the administrator. Your password is system generated but you can change it to anything of your preference. Once registration is done you will receive a notification at the top of your page that your registration has been successful.

How do I log in?

You can then log in using the username and password that will be sent to your registered email.

How do I make purchases?

Once you are logged in, you can simply make a purchase by following the steps below;

1.     Go through the shop(s) on the site, clicking the “add to cart” tab to put the items you want to buy into your shopping cart.

2.     Once you are done with your shopping, you proceed to click the “my cart” tab which takes you to a page that will show you all the things in your cart and allow you to check out.

3.     Clicking on the checkout button will redirect the user for confirming payment

4.     After confirming payment, a unique code to be used for collection will be send to your phone. This mess code will be required on point of collection.


What payment options are available?

The payment options available are visa and master card

How soon will my order be delivered?

Our delivery period is usually 48hours, unless otherwise advised from the time of purchase.

How do I know my order is secure?

Our job is to make sure you get your good in the state that you ordered them. We will only release the good into your custody when you produce and input a valid pin into our verification system. This pin will be sent to your registered phone number once you have made your order.

How do I change my password?

The password you get after registration is system generated so it is often long, complex and not so easy to remember. Therefore, you can change your password after you have logged in. Simply go to your “personal info” and change your password to anything of your preference, with nine characters.

Can I get my goods delivered outside Harare?

Yes, you will be able to collect from our depots around the country

How do I find a product I need on the site?

When looking for a product on site, you can do a quick search by entering the name of the product in the search tab. You will find the search tab on top of your page in any store you might be and click search, which will direct you to the product.

What do I do if I keep getting redirected to my personal information page every time I try to add items to my cart?

This is usually a sign that there is information missing from your personal detail. These changes can only be done by the administrator. You can contact our customer service team who will assist you with completing the necessary information/changes on your account and you can go ahead with your shopping.